FAQ

Something off?Start here.

Still stuck? Open the in-app contact form from the bottom of this page.

Focus time

Apps I allowed are being blocked

An app allowed in Atosuma may still be blocked by iPhone Screen Time settings or another blocking app. Check which restriction screen appears and whether another limit is active.

  1. Open Settings and go to Screen Time on your phone
  2. Review the apps limited by iPhone Screen Time and other blockers. To isolate the cause, temporarily turn off Screen Time access for another blocker
  3. Start focus time again

If the issue continues, contact us with the restriction screen, your iOS version, and any other blocking apps you use.

Can I end focus time early?

You can. End it any time from the timer screen during focus time.

If you stop early, keys are calculated from your activity’s rate and actual focus time. A short session may earn zero keys because fractions are rounded down.

Locking

The lock is not working, or no shield appears

First, open Settings and go to Screen Time on your phone, and check that Atosuma still has access.

If access is on, check that the app is selected for locking. You can then try refreshing access with these steps.

  1. Turn Atosuma's access off in Settings, under Screen Time
  2. Turn it back on
  3. Reopen Atosuma
Can I use Atosuma on a child account in Family Sharing?

No. On a child account managed through Family Sharing, iOS does not let Atosuma get Screen Time access.

There is no workaround for this right now.

Notifications

I am not getting notifications

A Focus mode (Do Not Disturb and friends) can hold Atosuma's notifications back. Allow Atosuma in Settings, under Focus.

If notifications are off entirely, turn them on in Settings, under Apps → Atosuma → Notifications.

Dopa Keys

How do Dopa Keys work?

When you end focus time, Dopa Keys are calculated from the activity’s rate and the time you actually focused. This also applies if you end a session early.

Spend the keys you earned to unlock your apps. By default one key buys one minute, and Pro lets you adjust how much time one key buys. Lock again before the time is up and the keys you did not spend come back.

Purchases & account

New phone or fresh install — how do I get everything back?

As long as you are signed in, your history follows you to the new phone.

Your subscription comes back through “Restore purchases” in Settings.

Which apps get locked and which stay allowed is tied to Screen Time on the phone itself, so pick them again on the new one.

Still stuck?

This opens the contact form inside the app. Add your email if you would like a reply.

Contact & feedback

Can't open the app? Email support@atosuma.app